Pauvreté et coupures d'électricité: Evaluation des engagements solidarité d'Electricité de France

Authors

  • Quentin T. Wodon

DOI:

https://doi.org/10.15173/esr.v11i2.446

Abstract

Les engagements solidarité sont des dispositifs mis en oeuvre par Electricité de France (EDF) pour aider les ménages en défaut de paiement pour leur facture d'électricité. Ils ont permis à EDF de réduire les coupures d'électricité d'un tiers. Malgré ce progrès, le nombre de coupures reste élevé. Dans cet article, après avoir retracé l'évolution de la politique d'EDF vis à vis des démunis, on propose une évaluation des engagements solidarité basée sur les enquêtes « clients démunis » réalisées par le département GRETS à EDF de 1996 à 1998. On examine en particulier l'offre de services solidarité des centres EDF et les déterminants de la satisfaction des clients démunis vis à vis de cette offre de services.

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Published

2003-01-01

Issue

Vol. 11 No. 2 (2003)

Section

Articles

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